FAQ
Here are the answers to some of our most common customer questions. If you don't find what you're looking for, please feel free to contact us directly.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via [Other Payment Methods, e.g., PayPal, Apple Pay, Google Pay].
Is my payment information secure?
Yes. All payments are processed through a secure, third-party payment gateway. We do not store your full credit card details on our servers. You can learn more about this in our Payment Policy page.
How do I know my order went through?
After a successful payment, you will receive an order confirmation email to the email address you provided. This email will contain your order details and a receipt.
Shipping & Delivery
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size and weight of your order. You will see the total shipping cost before you complete your purchase.
How long will it take for my order to arrive?
Orders typically ship within 5 - 1 0 business days. Once your order has shipped, you will receive a tracking number to follow your package's progress. Delivery times may vary depending on the shipping carrier and your location.
Do you ship internationally?
At this time, we only ship to United States. Please see our Shipping Policy for more details.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition and packaging to be eligible for a refund. For all the details, please refer to our Return Policy page.
What if my chandelier arrives damaged?
We take great care in packaging our products, but in the rare event that an item arrives damaged, please contact us within 2 days of delivery with your order number and photos of the damage. We will guide you through the process of a replacement or refund.
Product & Care
What kind of light bulbs do your chandeliers use?
Our chandeliers are compatible with standard bulbs as specified in the product description. The exact bulb type (e.g., E12 candelabra base, E26 medium base) will be listed on the product page. For energy efficiency and longevity, we recommend using LED bulbs.
How do I choose the right size chandelier?
As a general rule, the diameter of your chandelier in inches should be roughly the sum of the length and width of the room in feet. For example, for a 12' x 15' room, a 27" diameter chandelier would be a great fit. For more specific guidance, we recommend consulting a lighting professional.
How do I clean and maintain my chandelier?
We have a comprehensive guide for that! Please visit our Chandelier Care and Instruction Guide for step-by-step instructions on safe and effective cleaning.
Do you offer installation services?
No, we do not offer installation services. For your safety and to ensure a proper installation, we highly recommend hiring a licensed and insured electrician to install your chandelier.
How can I contact customer support?
If you have a question that isn't answered here, please contact us by email at:
Phone: +1 8063913973
Email: info@thelampshop.shop
Address: 13447 North Central Expressway #202. Dallas, Texas 75243 United States
Customer Support: Monday to Friday (09:00 AM to 05:00 PM)